Return & Refund Policy for Roy Dean Premium Meats
Our goal is to ensure customer satisfaction. If you have any concerns with your order, please contact us immediately so we can resolve the issue promptly.
Meat Box Orders
No Returns or Refunds
- Roy Dean Premium Meats firmly upholds a no-return and no-refund policy for all beef products, including Beef Boxes and Standard Beef Shares.
- Since our products are perishable, we cannot accept frozen items back for resale.
Shipping & Storage
- Our beef is shipped with only enough dry ice and gel packs to stay frozen for two days while in transit.
- To maintain the highest quality and safety, please place all meat in the freezer immediately upon delivery.
Packing & Verification Process
- All items are photographed prior to being packed to ensure accuracy and quality.
- A packing slip listing all items included in the order will be included in every delivery for customer reference.
Refunds for Order Issues
- If your order is missing any items, please email customer service within 24 hours of delivery and include a photo of the box's contents.
- If Roy Dean Meats ships the wrong order or product, please email customer service within 24 hours with a photo of the box's contents to ensure prompt resolution.
Shipping Carrier Responsibility
- If products are spoiled due to shipping delays or improper handling by the carrier, customers must file a claim directly with the shipping provider for timely resolution.
Exemptions
Refunds will not be provided for:
- Incorrect addresses or failure to retrieve the package in a timely manner.
- Customer dissatisfaction with taste or texture, as meat quality varies naturally.
Resolution Options
- If an issue is reported, we may offer a replacement product, provided that over 90% of the meat is returned in its original packaging.
- Store credit will only be issued if the return meets the 90% product return requirement and original packaging standards.
- Customers are responsible for all shipping and/or delivery costs to return items. All returns must be sent back to the store in their original packaging.
Shipping Policy
- Once meat has been assigned a tracking number and shipped, there are no returns.
- All cancellations must be made prior to shipment or delivery to ensure customer satisfaction.
Custom Slaughter Cancellation Policy (Whole/Half/Quarter Orders)
- To secure your custom slaughter order, a non-refundable $300 deposit is required.
If you cancel:
- 6 months prior to harvest: 75% of your deposit will be refunded, minus a $30 restocking fee.
- 3 months prior to harvest: 50% of your deposit will be refunded, minus a $30 restocking fee.
- 2 months prior to harvest: 25% of your deposit will be refunded, minus a $30 restocking fee.
- 0–2 months prior to or after harvest: No cancellations or refunds will be accepted.
